Viven Health - Communication Skills at Work

Communication Skills at Work

Build Respect. Reduce Conflict. Improve Care.

Overview

This program equips employees with the communication tools they need to reduce conflict, build trust, and support team productivity. Through interactive, real-world scenarios, users practice how to listen actively, express themselves clearly, and handle difficult interactions with empathy and professionalism — creating stronger teams and better outcomes.

Course Objectives

Learn the foundations of respectful communication in the workplace
Understand how tone, body language, and clarity affect team dynamics
Practice responding to tense conversations without escalating conflict
Build empathy and trust across roles, departments, and backgrounds
Improve communication in fast-paced or high-stress situations
Gain practical strategies for handling complaints, feedback, or confusion
Encourage open dialogue and shared accountability at work

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Adaptable for Any Workplace

Whether your teams work in healthcare, offices, customer service, or production — this program can be adapted to suit your unique communication challenges and staff mix.

Who Should Take This Course - This course is recommended for:
- Frontline staff – Improve how they speak and respond to others
- Supervisors and leads – Manage conversations and resolve conflict
- Remote or hybrid teams – Communicate clearly across distance
- Customer-facing roles – Handle difficult conversations with empathy
- Everyone – Build a culture of respectful, human-centered dialogue

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