Communication Skills for Healthcare Teams
Improve clarity, reduce conflict, and build stronger relationships across your care environment.
Overview
This course teaches healthcare staff how to communicate clearly, respectfully, and effectively — with patients, families, and one another. Through real-world scenarios, learners explore the impact of tone, timing, and active listening. Practical strategies help reduce friction, improve collaboration, and support a more positive workplace culture.
- Real-world scenarios: Learn how communication affects patient safety and team dynamics.
- Clear and respectful: Build habits that prevent misunderstandings and conflict.
- Improves outcomes: Better communication = better care and fewer preventable errors.
Every Conversation Matters
- Understand how word choice, tone, and body language shape communication.
- Practice how to de-escalate tense conversations with patients or coworkers.
- Learn how to respond clearly when giving or receiving feedback.
- Support better care by improving how your team shares information.
- Infection Prevention at Work
- Infection Prevention in Long-Term Care
- Abuse & Neglect in Long-Term Care
- Abuse, Neglect, and Exploitation Awareness
- Resident Rights and Responsibilities
- Resident Rights and Responsibilities in Long-Term Care
- QAPI in Long-Term Care: Quality That Works
- Director of Nursing: Leadership, Oversight, and Compliance in LTC
- OSHA Fire Safety
- Fire Safety at Work
- OSHA Fire Safety in Long-Term Care
- Bloodborne Pathogen Safety
- Bloodborne Pathogen Safety in Long-Term Care
- Emergency Preparedness
- Emergency Preparedness in Long-Term Care
- HIPAA: Resident Privacy
- HIPAA Compliance: Protecting Patient Privacy
- Fall Prevention
- Fall Prevention in Long-Term Care
- Dementia Care
- Dementia Care in Long-Term Care
- Communication Skills in Long-Term Care
- Communication Skills for Healthcare Teams
- Communication Skills at Work
- Critical Thinking in Long-Term Care
- Critical Thinking for Healthcare Teams
- Antipsychotic Reduction in Long-Term Care
- Immunization Awareness
- Immunization Awareness at Work
- Depression in Long-Term Care
- Enhanced Barrier Precautions (EBP)
- Enhanced Barrier Precautions in Long-Term Care
- Diabetes
- Managing Diabetes in Long-Term Care
- Sepsis
- Sepsis Recognition in Long-Term Care
- Wound Care in Long-Term Care
- Infection Prevention on Campus
- Immunization Awareness for Students
- Infection Prevention in Healthcare
- HIPAA: Privacy & Security in Healthcare
- Specialized ESRD & Dialysis Center Training
- Fire Safety in Healthcare Settings
- Emergency Preparedness in Healthcare
- Sepsis Awareness & Prevention in Healthcare
- Immunization Awareness in Healthcare
- Diabetes Management in Healthcare
Get Started
Who Should Take This Course
Every role can improve how they communicate
- Clinical staff - Promote safety and clarity through better shift reports, bedside updates, and teamwork.
- Non-clinical staff - Support patients and coworkers with confident, respectful communication.
- Supervisors and team leads - Model strong communication habits that influence workplace culture.
- Infection Prevention at Work
- Infection Prevention in Long-Term Care
- Abuse & Neglect in Long-Term Care
- Abuse, Neglect, and Exploitation Awareness
- Resident Rights and Responsibilities
- Resident Rights and Responsibilities in Long-Term Care
- QAPI in Long-Term Care: Quality That Works
- Director of Nursing: Leadership, Oversight, and Compliance in LTC
- OSHA Fire Safety
- Fire Safety at Work
- OSHA Fire Safety in Long-Term Care
- Bloodborne Pathogen Safety
- Bloodborne Pathogen Safety in Long-Term Care
- Emergency Preparedness
- Emergency Preparedness in Long-Term Care
- HIPAA: Resident Privacy
- HIPAA Compliance: Protecting Patient Privacy
- Fall Prevention
- Fall Prevention in Long-Term Care
- Dementia Care
- Dementia Care in Long-Term Care
- Communication Skills in Long-Term Care
- Communication Skills for Healthcare Teams
- Communication Skills at Work
- Critical Thinking in Long-Term Care
- Critical Thinking for Healthcare Teams
- Antipsychotic Reduction in Long-Term Care
- Immunization Awareness
- Immunization Awareness at Work
- Depression in Long-Term Care
- Enhanced Barrier Precautions (EBP)
- Enhanced Barrier Precautions in Long-Term Care
- Diabetes
- Managing Diabetes in Long-Term Care
- Sepsis
- Sepsis Recognition in Long-Term Care
- Wound Care in Long-Term Care
- Infection Prevention on Campus
- Immunization Awareness for Students
- Infection Prevention in Healthcare
- HIPAA: Privacy & Security in Healthcare
- Specialized ESRD & Dialysis Center Training
- Fire Safety in Healthcare Settings
- Emergency Preparedness in Healthcare
- Sepsis Awareness & Prevention in Healthcare
- Immunization Awareness in Healthcare
- Diabetes Management in Healthcare
Get Started